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March 27, 2018

Top Stories

Automotive Service

Dealership touts benefits of texting

WALLINGFORD, Conn. — When it comes to the often perilous practice of communicating accurately and efficiently with service customers, one midsize suburban Audi dealership in Connecticut has come up with a simple strategy: In texts we trust.

Getting payment for services rendered

Have you ever had a customer stop payment for service you've completed, and that was approved ahead of time? What if that customer were a friend? Automotive service pros Pam Oakes and Peter Sudek explain how to tackle that delicate conundrum.

Automotive Service

Fel-Pro gaskets, Mike Rowe to raise awareness of embarrassing leaks

SOUTHFIELD, Mich. — Federal-Mogul L.L.C. has developed a Fel-Pro Gaskets ad campaign with media personality Mike Rowe to raise awareness of "embarassing" leaks — of the automotive kind.

Automotive Service

Akebono expands ultra-premium brake pad line

FARMINGTON HILLS, Mich. — Akebono Brake Corp. has expanded vehicle coverage of its Pro-ACT, Performance and EURO Ultra-Premium Ceramic Disc Brake Pad lines by nearly 9 million vehicles.

Automotive Service changes name to autoflow

DALLAS — Digital shop management provider has changed its name to autoflow.

Automotive Service

Valvoline adds formulation to motor oil to combat LSPI

LEXINGTON, Ky. — Valvoline Inc. is introducing a formulation to protect against low-speed pre-ignition across its line of North American motor oils for gasoline-powered vehicles, excluding Euro formulations.


DETORE: Posing a question to you tire experts

My buddy was not happy, to say the least. He had driven to my home to pick me up in his 2015 Dodge Caravan, and he could not maneuver the vehicle past the apron of my steep driveway.


Frank Vieira named Goodyear Highway Hero

LOUISVILLE, Ky. — Canadian Frank Vieira, who saved the life a fellow motorist whose neck had been pierced by a piece of his own steering wheel, is the latest recipient of the Goodyear Highway Hero Award.

Factory Fixes

Front coil springs may cause noise on Nissan SUVs, trucks

Owners of 2008-10 Nissan Armada SUVs and Titan pickup trucks may complain of a pop or clunk from the front suspension when going over ruts, speed bumps and other rough road surfaces at speeds above 10 mph.

Dan Marinucci

Careful cost estimates earn repeat business

A thoughtful, professional repair estimate helps earn customers' trust and loyalty. This price quote should include a tactful reminder that some vehicles end up needing more work than anyone expected.

New Products

Robinair unveils 3 A/C leak detectors

OTC offers 3-piece pry bar set

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