By not investing in shop equipment to use as a safety and sales tool to present and educate the customer it is flat out leaving money on the table.
Despite all of the marketplace challenges, commercial tire dealers and retreaders are very optimistic about the future, as am I.
You can almost hear some tire dealers, skipping along on the yellow brick road of profitability, still worried about what the future might portend.
Prototypes of production vehicles have long been running on America's public roads, though in limited numbers I'm happy to say. I believe that testing of advanced vehicles should be done mostly on company proving grounds.
Common sense prevents a prudent person from grabbing a red-hot poker with bare hands. Likewise, common automotive sense prevents proud professionals from hurling new parts at a vehicle that already runs well.
Running a successful tire business requires commitment from a dedicated team focused on excellent customer service every step of the way.
What's illegal and what's not to ask in an interview? Here's what you need to know.
Middle management is arguably one of the most difficult positions in the business world.
Back in the 1960s, I remember visiting my dad — often — at work. The shop was located on the east side of Detroit — in the heart of the automotive industry, during its heyday.
A thoughtful, professional repair estimate helps earn customers' trust and loyalty. This price quote should include a tactful reminder that some vehicles end up needing more work than anyone expected.
My buddy was not happy, to say the least. He had driven to my home to pick me up in his 2015 Dodge Caravan, and he could not maneuver the vehicle past the apron of my steep driveway.
