Current Issue

Columns by Dan Marinucci

    • Grooming good workers takes time, commitment

      Savvy management teams commit themselves to the long-term grooming of younger technicians. They recognize that growing their own talent sounds great, but it also requires patience and persistence.

    • Motorists bear responsibility for own decisions

      The consequences of a motorist's decisions always rest on that person and no one else. Service personnel should watch out for people who try to foist responsibility across the service desk onto them.

    • Accountability for gear makes dollars and sense

      Holding employees accountable for tools and equipment is vital for two reasons. First, contrary to some notions, it is a reasonable expectation at any automotive service facility. Second, it makes dollars and sense.

Upcoming News Events >

No item to display.